More PING Fun

[johngalt312]

You may recall my topic from earlier in the year where it took PING three tries to correctly build a set of custom ordered irons, two tries to correctly build a set of custom ordered wedges, and three tries to correctly build a custom ordered single iron.

Then you may recall where it seems (speculative, but confident) that PING intervened to halt the sale/my purchase of a PING Prime Tyne putter.

Now last week I sent to PING a set of new old stock S59 irons 2-P, to be re-shafted/re-gripped, lies changed from blue dot to black dot (one degree), and bent half a club strong. Total cost of around $760 including shipping both ways. PING called me Friday (while I was golfing with an all PING set, no less) to advise me that they broke the S59 7 iron and stress fractured the S59 5 and 6 irons. They could return to me the irons with the job now “complete” or I could pay $612 for three replacement S59 irons. There is more here with more to follow, but just phenomenal. Thanks PING.

[SubaruWRX]

:o

[boomboom726]

Wow...just wow...I love that this is now your problem that they broke your irons

[Olde Maroon]

Is there a written PING policy for this type of club work?

[johngalt312]

> @"Olde Maroon" said:

> Is there a written PING policy for this type of club work?

 

SOL.

 

 

[Olde Maroon]

> @johngalt312 said:

> > @"Olde Maroon" said:

> > Is there a written PING policy for this type of club work?

>

> SOL.

>

>

 

As in, there is a written policy that says buyers get this work done at their own risk? Or as in, there isn't a policy so you have no recourse?

[jschwarb]

> @"Olde Maroon" said:

> > @johngalt312 said:

> > > @"Olde Maroon" said:

> > > Is there a written PING policy for this type of club work?

> >

> > SOL.

> >

> >

>

> As in, there is a written policy that says buyers get this work done at their own risk? Or as in, there isn't a policy so you have no recourse?

 

There is fine print that removes PING from responsibility (go their club repair page and scroll to the bottom), but that doesn't make this any less sticky.

[johngalt312]

> @"Olde Maroon" said:

> > @johngalt312 said:

> > > @"Olde Maroon" said:

> > > Is there a written PING policy for this type of club work?

> >

> > SOL.

> >

> >

>

> As in, there is a written policy that says buyers get this work done at their own risk? Or as in, there isn't a policy so you have no recourse?

 

They have a disclaimer, which I find ironic, as they won’t maintain clubs as warrantied unless they do any and all work on said clubs (I surmise they give a pass for re-gripping, but also could potentially see them using such as an out), but then if they do the work and break the clubs, they disclaim liability and warranty. Notwithstanding the foregoing, after they broke one club, why did they continue with the work order (as clearly an issue) instead of contacting me, having then ended up damaging even more clubs?

 

 

[Olde Maroon]

> @johngalt312 said:

> > @"Olde Maroon" said:

> > > @johngalt312 said:

> > > > @"Olde Maroon" said:

> > > > Is there a written PING policy for this type of club work?

> > >

> > > SOL.

> > >

> > >

> >

> > As in, there is a written policy that says buyers get this work done at their own risk? Or as in, there isn't a policy so you have no recourse?

>

> They have a disclaimer, which I find ironic, as they won’t maintain clubs as warrantied unless they do any and all work on said clubs (I surmise they give a pass for re-gripping, but also could potentially see them using such as an out), but then if they do the work and break the clubs, they disclaim liability and warranty. Notwithstanding the foregoing, after they broke one club, why did they continue with the work order (as clearly an issue) instead of contacting me, having then ended up damaging even more clubs?

>

>

 

*Gathers fellow WRXers in a semi-circle*

 

John, we're here because we all love and support you and want the best for you. With that in mind, we think it's time that you broke up with PING. Simply put, it's an unhealthy relationship and you need to get out. I know they always promise that the next time it won't happen, but now you're dealing with clear physical abuse. You can do better.

 

I know what you're thinking... "But Ping has always been about forgiveness, just look at the G400 Max! I should repay that forgiveness in kind!"

 

NO!! You need to get out. Have you even given Titleist a chance? They're tech nerds, too. I'm not expecting you to jump into something flashy like Taylormade or Callaway, but Titleist might just fit your needs. At least give it some thought. You deserve to be treated with respect and care. Please! We can't just sit by and watch the neglect continue...

[kdog25]

Yes. What Maroon said. Break the cycle. Be an example and remove yourself from an abusive relationship. You’re strong and you deserve better.

[CStephenson17]

> @"Olde Maroon" said:

> > @johngalt312 said:

> > > @"Olde Maroon" said:

> > > > @johngalt312 said:

> > > > > @"Olde Maroon" said:

> > > > > Is there a written PING policy for this type of club work?

> > > >

> > > > SOL.

> > > >

> > > >

> > >

> > > As in, there is a written policy that says buyers get this work done at their own risk? Or as in, there isn't a policy so you have no recourse?

> >

> > They have a disclaimer, which I find ironic, as they won’t maintain clubs as warrantied unless they do any and all work on said clubs (I surmise they give a pass for re-gripping, but also could potentially see them using such as an out), but then if they do the work and break the clubs, they disclaim liability and warranty. Notwithstanding the foregoing, after they broke one club, why did they continue with the work order (as clearly an issue) instead of contacting me, having then ended up damaging even more clubs?

> >

> >

>

> *Gathers fellow WRXers in a semi-circle*

>

> John, we're here because we all love and support you and want the best for you. With that in mind, we think it's time that you broke up with PING. Simply put, it's an unhealthy relationship and you need to get out. I know they always promise that the next time it won't happen, but now you're dealing with clear physical abuse. You can do better.

>

> I know what you're thinking... "But Ping has always been about forgiveness, just look at the G400 Max! I should repay that forgiveness in kind!"

>

> NO!! You need to get out. Have you even given Titleist a chance? They're tech nerds, too. I'm not expecting you to jump into something flashy like Taylormade or Callaway, but Titleist might just fit your needs. At least give it some thought. You deserve to be treated with respect and care. Please! We can't just sit by and watch the neglect continue...

 

John? Who is John Galt?

[TheMagicStinger]

I'd be escalating with a number of request solutions. This is pretty insane.

[brew4eagle]

One thing I find hard to believe is that PING had S59 5, 6, and 7 iron replacement heads to offer such replacements. If they do, why wouldn't they offer to just replace your heads with the new ones?

[johngalt312]

> @brew4eagle said:

> One thing I find hard to believe is that PING had S59 5, 6, and 7 iron replacement heads to offer such replacements. If they do, why wouldn't they offer to just replace your heads with the new ones?

 

They [currently] do. They [currently] have multiples of full sets, with no serial numbers engraved at that (so that they can replace and then engrave with serial numbers matching). They did offer to replace/rebuild the broken irons, but at a cost of $204 per iron. They said normally this would be handled through a retailer, but since they broke them, they could handle/accept payment direct via me. They also suggested that - for a more cost effective option - I could check local golf stores and online for used S59 5, 6, and 7 irons, buy those, and then send them in for the again same services I already paid for (at a total cost of about $85 per club).

[GoIrish17]

It's nice that Ping is charging new PXG prices per club to replace clubs that are what, like a decade out from being current? Especially considering that they broke them.

 

One question - you said there is fine print warning of their policy on clubs failing during adjustment. Did you ever have to check a box or acknowledge that you accept their terms before proceeding? I don't ask to be accusatory, I'm just a little disappointed in Ping's handling of this situation with the information provided. It's hard to believe, actually. In a disappointing way, not in a "I don't believe you" way.

[johngalt312]

To add: I have three G400 Max drivers, three G400 3-woods, and three G400 5-woods. I have purchased three custom built i210 3-P iron sets this year alone. I have purchased over eight custom built Ping wedges this year alone. I have S56s, S55s, S59s (well, sort of), etc. I have countless PING putters. PING rolls out new gear, I usually buy. And the above is what I get.

 

In another PING escapade: I have always registered my PING clubs with PING. For the longest time their online registration didn't work, so you had to call them in (online registration for PING is finally up and running). I did so for each and every PING club/set of clubs I have (/had). Due to an error on their end (i.e. at some point in time a PING customer service rep created me a second registration profile with an incorrect email address, instead of using my proper existing profile), I had two PING registration profiles (no big deal). It came to light one day when calling to again register new clubs and they said they would easily fix by transferring over the couple of clubs from the wrong profile to the correct profile and then delete the wrong profile. They proceeded, but deleted the correct profile with nearly all of my PING clubs I had registered (dozens upon dozens), leaving only the wrong profile with a couple of clubs. The customer service rep who discovered this told me I could go online and input them all by hand via their website (registering them again). Thanks PING.

[johngalt312]

> @GoIrish17 said:

> It's nice that Ping is charging new PXG prices per club to replace clubs that are what, like a decade out from being current? Especially considering that they broke them.

>

> One question - you said there is fine print warning of their policy on clubs failing during adjustment. Did you ever have to check a box or acknowledge that you accept their terms before proceeding? I don't ask to be accusatory, I'm just a little disappointed in Ping's handling of this situation with the information provided. It's hard to believe, actually. In a disappointing way, not in a "I don't believe you" way.

Yes.

PS - GO BLUE.

[SubaruWRX]

So why is it they seem to have it out for you?

[johngalt312]

> @SubaruWRX said:

> So why is it they seem to have it out for you?

 

Dunno. My only prior interactions with them have been club adjustment/modification work orders (which I paid for; all flawless until now), nominal discourse during their correcting of a few of my custom orders that they admittedly built wrong, and phone calls to register clubs. That's it. Maybe they don't like the negative press here? Fairly easily ameliorated.

[johngalt312]

 

[puttnforthe8]

I have had 2 set of S56s adjusted and in both instances I was asked to sign a 'waiver of responsibility' if the clubs broke during the process. It was explained to me clearly that adjusting these irons had a risk of breaking. Fortunately, none broke.

[brew4eagle]

> @johngalt312 said:

> > @SubaruWRX said:

> > So why is it they seem to have it out for you?

>

> Dunno. My only prior interactions with them have been club adjustment/modification work orders (which I paid for; all flawless until now), nominal discourse during their correcting of a few of my custom orders that they admittedly built wrong, and phone calls to register clubs. That's it. Maybe they don't like the negative press here? Fairly easily ameliorated.

 

So, you do think 'they have it out for you'? Or you just have had a string of bad luck?

[johngalt312]

> @brew4eagle said:

> > @johngalt312 said:

> > > @SubaruWRX said:

> > > So why is it they seem to have it out for you?

> >

> > Dunno. My only prior interactions with them have been club adjustment/modification work orders (which I paid for; all flawless until now), nominal discourse during their correcting of a few of my custom orders that they admittedly built wrong, and phone calls to register clubs. That's it. Maybe they don't like the negative press here? Fairly easily ameliorated.

>

> So, you do think 'they have it out for you'? Or you just have had a string of bad luck?

Whatever's meant to happen always does.

[indianalawnguy]

I would think they would bend over backwards to make you happy! You have purchased more gear this year than a lot of the clubs ive worked at that had Ping accounts purchasedvin a fiscal year!

Hoping this isnt over and gets straightened out.

[GoIrish17]

My opinion, I would hope Ping would give the same customer service to someone who has bought their first Ping golf club as they would to someone in the OP’s category of Ping loyalists. I don’t say that to rain on the OP’s parade, but I’d hope that Ping would use customer service interactions to cultivate customer loyalty, as well as reward it.

 

In all honesty, I would expect the OP to get the red carpet treatment in these situations. I would expect a little flexibility in the policy when a whale (so to speak) like the OP has an issue with one of his fleet of Ping products. It almost has me wondering what else there is to this story, if I didn’t know from experience that money trumps common sense sometimes in corporate America.

[johngalt312]

> @GoIrish17 said:

> My opinion, I would hope Ping would give the same customer service to someone who has bought their first Ping golf club as they would to someone in the OP’s category of Ping loyalists. I don’t say that to rain on the OP’s parade, but I’d hope that Ping would use customer service interactions to cultivate customer loyalty, as well as reward it.

>

> In all honesty, I would expect the OP to get the red carpet treatment in these situations. I would expect a little flexibility in the policy when a whale (so to speak) like the OP has an issue with one of their fleet of Ping products. It almost has me wondering what else there is to this story, if I didn’t know from experience for that money trumps common sense sometimes in corporate America.

 

Nothing else to it. I’m not saying that they’re legally wrong here, but I do feel a bit screwjobbed just the same. I’ll post up some pics of my Ping arsenal. Other purchases this year include a Sigma 2 Anser, an Anser KS, an Anser AS, three Glide Forgeds, etc.

 

[brew4eagle]

> @johngalt312 said:

> > @GoIrish17 said:

> > My opinion, I would hope Ping would give the same customer service to someone who has bought their first Ping golf club as they would to someone in the OP’s category of Ping loyalists. I don’t say that to rain on the OP’s parade, but I’d hope that Ping would use customer service interactions to cultivate customer loyalty, as well as reward it.

> >

> > In all honesty, I would expect the OP to get the red carpet treatment in these situations. I would expect a little flexibility in the policy when a whale (so to speak) like the OP has an issue with one of their fleet of Ping products. It almost has me wondering what else there is to this story, if I didn’t know from experience for that money trumps common sense sometimes in corporate America.

>

> Nothing else to it. I’m not saying that they’re legally wrong here, but I do feel a bit screwjobbed just the same. I’ll post up some pics of my Ping arsenal. Other purchases this year include a Sigma 2 Anser, an Anser KS, an Anser AS, three Glide Forgeds, etc.

>

What's the relevance of how many (or how few) PING items one has to this situation? It's either within or warranty or it isn't.

[Olde Maroon]

> @johngalt312 said:

> > @GoIrish17 said:

> > My opinion, I would hope Ping would give the same customer service to someone who has bought their first Ping golf club as they would to someone in the OP’s category of Ping loyalists. I don’t say that to rain on the OP’s parade, but I’d hope that Ping would use customer service interactions to cultivate customer loyalty, as well as reward it.

> >

> > In all honesty, I would expect the OP to get the red carpet treatment in these situations. I would expect a little flexibility in the policy when a whale (so to speak) like the OP has an issue with one of their fleet of Ping products. It almost has me wondering what else there is to this story, if I didn’t know from experience for that money trumps common sense sometimes in corporate America.

>

> Nothing else to it. I’m not saying that they’re legally wrong here, but I do feel a bit screwjobbed just the same. I’ll post up some pics of my Ping arsenal. Other purchases this year include a Sigma 2 Anser, an Anser KS, an Anser AS, three Glide Forgeds, etc.

>

 

I think a genuine conversation with a manager would be a good thing to have. Not demanding special treatment, but just inquiring about the situation and explaining the series of poor transactions that have taken place recently. You have valid concerns that relate to your future as a Ping customer and I would think a higher level executive might want to hear about your experience as a very loyal and active customer.

[third-times-a-charm]

After the third screw up...heck, even the first - why would you continue to use their products?

[MakersMarsh3]

I would no longer be team PING after this....