More PING Fun

[GoIrish17]

> @"Olde Maroon" said:

> > @johngalt312 said:

> > > @GoIrish17 said:

> > > My opinion, I would hope Ping would give the same customer service to someone who has bought their first Ping golf club as they would to someone in the OP’s category of Ping loyalists. I don’t say that to rain on the OP’s parade, but I’d hope that Ping would use customer service interactions to cultivate customer loyalty, as well as reward it.

> > >

> > > In all honesty, I would expect the OP to get the red carpet treatment in these situations. I would expect a little flexibility in the policy when a whale (so to speak) like the OP has an issue with one of their fleet of Ping products. It almost has me wondering what else there is to this story, if I didn’t know from experience for that money trumps common sense sometimes in corporate America.

> >

> > Nothing else to it. I’m not saying that they’re legally wrong here, but I do feel a bit screwjobbed just the same. I’ll post up some pics of my Ping arsenal. Other purchases this year include a Sigma 2 Anser, an Anser KS, an Anser AS, three Glide Forgeds, etc.

> >

>

> I think a genuine conversation with a manager would be a good thing to have. Not demanding special treatment, but just inquiring about the situation and explaining the series of poor transactions that have taken place recently. You have valid concerns that relate to your future as a Ping customer and I would think a higher level executive might want to hear about your experience as a very loyal and active customer.

 

In my experiences dealing with customer service reps, everyone is a manager and no one is a manager. Whichever situation is most convenient. For them.

 

 

[ricknoberts]

I've never heard of PING charging such an exorbitant amount for reshafting/regripping and loft lie adjustments before. Is this a recent change?

[johngalt312]

> @ricknoberts said:

> I've never heard of PING charging such an exorbitant amount for reshafting/regripping and loft lie adjustments before. Is this a recent change?

I think it was their regular pricing (S59 Tour 2-P): Project X 6.0 (had to pay for shafts of course and I know Project X Rifle is a PING upcharge shaft) hard stepped standard length, D2 swing weight, GP TV 360 standard (standard one wrap of tape), blue dot to black dot, half club strong. Shipping both ways. $758.89 (just looked at statement).

 

[johngalt312]

Voicemail from PING - they are crediting me back $223.50 ($74.50 (the shaft plus service charge for each club) times three) for the three clubs that they broke (7i completely broken; 5i and 6i stress fractured).

[the bishop]

@johngalt312

Just out of curiosity, how many degrees were you having the irons bent? Bending clubs always entails risk and one might not be surprising but 3 out of a set? Assuming its not an extreme amount it almost strikes me as incompetent.

[johngalt312]

> @"the bishop" said:

> @johngalt312

> Just out of curiosity, how many degrees were you having the irons bent? Bending clubs always entails risk and one might not be surprising but 3 out of a set? Assuming its not an extreme amount it almost strikes me as incompetent.

 

Bent “half club strong” from standard (PING maximum strong bend for S59 Tour).

As I recall, PING puts the clubs in a vice device and hits them repeatedly with a mallet until the desired angles are attained (per their measurement apparatus). Contrast this with a bending machine where a constant force is applied to reach the desired degrees.

I’ll post some pictures of what they send back.

 

 

[the bishop]

> @johngalt312 said:

> > @"the bishop" said:

> > @johngalt312

> > Just out of curiosity, how many degrees were you having the irons bent? Bending clubs always entails risk and one might not be surprising but 3 out of a set? Assuming its not an extreme amount it almost strikes me as incompetent.

>

> Bent “half club strong” from standard (PING maximum strong bend for S59 Tour).

> I’ll post some pictures of what they send back.

>

>

 

Ok I'm not familiar with that but if that means say half the difference between the 8 and the 7 iron for example that would mean less than a degree strong right?

[wbond]

Agreed, this makes no sense, there are too many other companies with comparable equipment. Getting screwed far too many times my friend

> @third-times-a-charm said:

> After the third screw up...heck, even the first - why would you continue to use their products?

 

 

[t4t3r]

There’s 3-4 degrees between most irons so they could’ve been bending as much as 2 degrees. It’s a little bit of a dance trying to get lie AND loft set as requested, so with cast heads like these, that increases the chance of popping one (or three).

 

Sounds like they are trying to take care of you though.

[the bishop]

> @t4t3r said:

> There’s 3-4 degrees between most irons so they could’ve been bending as much as 2 degrees. It’s a little bit of a dance trying to get lie AND loft set as requested, so with cast heads like these, that increases the chance of popping one (or three).

>

> Sounds like they are trying to take care of you though.

 

Yeah my bad I read the OP wrong. So looking at the S59 standard specs online the most the loft would have have to been adjusted was 2* which is pretty much at the high end of what is typically recommended. But they should have been able to handle it and also if they do break one I think a good protocol would be to stop right there and notify the customer and ask if they want to continue. What if they broke 7 instead of 3? Lol. Our bad. Sry.

[pseudoswede]

> @puttnforthe8 said:

> I have had 2 set of S56s adjusted and in both instances I was asked to sign a 'waiver of responsibility' if the clubs broke during the process. It was explained to me clearly that adjusting these irons had a risk of breaking. Fortunately, none broke.

 

Interesting. I sent in a set of S56s and Tour-S wedges to have adjusted two months ago. From purple dot to orange dot, so probably less than a degree of lie change--plus I asked to confirm and adjust lofts, which also probably only required less than a degree of adjustment. I only got e-mailed a waiver for the wedges.

[johngalt312]

Spoke with PING. Correction: clubs’ lofts were all bent “quarter club strong”. As I recall, it wasn’t much in terms of actual degrees, but I didn’t bother again asking what exactly they changed to.

 

So they are making an exception and returning to me all clubs (even the three broken ones (which they said they normally keep and destroy)), and refunding their charges for the three broken clubs ($74.50 times three).

 

They are shipping the clubs back to me shortly. Not exactly sure what I now do with 2i-4i and 8i-P, but I guess that’s that. Might blend the 8i-P with another set, but the 2i-4i are pretty useless.

[t4t3r]

The fact that they’re just sending you back 3 broken clubs and acting like nothing ever happened seems very un-Ping-like.

[johngalt312]

> @t4t3r said:

> The fact that they’re just sending you back 3 broken clubs and acting like nothing ever happened seems very un-Ping-like.

They did refund the charges for the work for those three [broken] clubs, for whatever it’s worth.

They’re also not technically wrong here - this is what I would anticipate them to do if they followed/wanted to follow their letter of the law.

That said, it’s unfortunate, and still not what I would necessarily expect.

 

 

[johngalt312]

Well they nailed this custom order in their first attempt:

 

[johngalt312]

**[PING SMASH 1](

"PING SMASH 1")

[PING SMASH 2](

"PING SMASH 2")**

[thevaporz]

Fool me once...

I would've been done with 'em after the first screw up. Let alone 20+ purchases by OP after they screwed him over countless times.

[pinhigh27]

I would think they'd at least offer a discount on new irons or some sort of compensation. Just because you say they have no responsibility doesn't mean they have to leave youhigh and dry. Clearly someone screwed up when multiple clubs are messed up and they kept going.

 

The amount of ping gear you own doesn't affect if the treatment is right or not. Although I'm not sure why you have bought numerous ping stuff after they messed up numerous previous orders. I also don't know why someone would pay 800 to refurbish old irons

[fore_life]

I think ping is one of two manufacturers that I would play a full set, top to bottom, but I’d only play a full bag if I got them for free lol literally everything I’ve owned from them in the last several years has failed

[straightshot7]

Did they put the NEW shafts in and then proceed to break them?

 

I don't understand why they didn't just put a new shaft in them, after breaking.

 

I have no experience in this area. What am I missing?

 

This seems ridiculous.

[sooner66]

> @straightshot7 said:

> Did they put the NEW shafts in and then proceed to break them?

>

> I don't understand why they didn't just put a new shaft in them, after breaking.

>

> I have no experience in this area. What am I missing?

>

> This seems ridiculous.

 

I think they broke the clubheads, not the shafts.

[straightshot7]

> @sooner66 said:

> > @straightshot7 said:

> > Did they put the NEW shafts in and then proceed to break them?

> >

> > I don't understand why they didn't just put a new shaft in them, after breaking.

> >

> > I have no experience in this area. What am I missing?

> >

> > This seems ridiculous.

>

> I think they broke the clubheads, not the shafts.

 

I'm pretty sure it's the shafts. In one post he said "Voicemail from PING - they are crediting me back $223.50 ($74.50 **(the shaft plus service charge for each club**) times three) for the three clubs that they broke (7i completely broken; 5i and 6i **stress fractured**)."

 

Either way, I don't understand how they can hold him accountable for the damage they did to the clubs/shafts.

 

And if they have to have a policy that exempts them from covering the damage that they do, they shouldn't be working on clubs to begin with, imo.

 

Edit: Sounds like you're right, it's the club heads. My mistake.

[brew4eagle]

> @straightshot7 said:

> > @sooner66 said:

> > > @straightshot7 said:

> > > Did they put the NEW shafts in and then proceed to break them?

> > >

> > > I don't understand why they didn't just put a new shaft in them, after breaking.

> > >

> > > I have no experience in this area. What am I missing?

> > >

> > > This seems ridiculous.

> >

> > I think they broke the clubheads, not the shafts.

>

> I'm pretty sure it's the shafts. In one post he said "Voicemail from PING - they are crediting me back $223.50 ($74.50 **(the shaft plus service charge for each club**) times three) for the three clubs that they broke (7i completely broken; 5i and 6i **stress fractured**)."

>

> Either way, I don't understand how they can hold him accountable for the damage they did to the clubs/shafts.

>

> And if they have to have a policy that exempts them from covering the damage that they do, they shouldn't be working on clubs to begin with, imo.

 

The club heads broke from bending. It's common for companies to require the customer to sign a waiver as there is risk of breakage when bending clubs, especially older models. As a customer your other option is not bend the clubs or take on the job yourself.

[straightshot7]

> @brew4eagle said:

> > @straightshot7 said:

> > > @sooner66 said:

> > > > @straightshot7 said:

> > > > Did they put the NEW shafts in and then proceed to break them?

> > > >

> > > > I don't understand why they didn't just put a new shaft in them, after breaking.

> > > >

> > > > I have no experience in this area. What am I missing?

> > > >

> > > > This seems ridiculous.

> > >

> > > I think they broke the clubheads, not the shafts.

> >

> > I'm pretty sure it's the shafts. In one post he said "Voicemail from PING - they are crediting me back $223.50 ($74.50 **(the shaft plus service charge for each club**) times three) for the three clubs that they broke (7i completely broken; 5i and 6i **stress fractured**)."

> >

> > Either way, I don't understand how they can hold him accountable for the damage they did to the clubs/shafts.

> >

> > And if they have to have a policy that exempts them from covering the damage that they do, they shouldn't be working on clubs to begin with, imo.

>

> The club heads broke from bending. It's common for companies to require the customer to sign a waiver as there is risk of breakage when bending clubs, especially older models. As a customer your other option is not bend the clubs or take on the job yourself.

 

Okay, thanks for explaining.

 

My mistake thinking it was the shafts.

 

It seems like a clear mistake by one or both parties to even attempt this if there was a decent likelihood of "breaking" 3 clubheads. And then when you break one you keep going? And you break a second you keep going? Lol. Seems silly.

[johngalt312]

> @straightshot7 said:

> Did they put the NEW shafts in and then proceed to break them?

>

> I don't understand why they didn't just put a new shaft in them, after breaking.

>

> I have no experience in this area. What am I missing?

>

> This seems ridiculous.

 

Correct, they re-shafted/re-gripped the clubs (i.e the club heads), then broke the club heads during loft/lie bending. I received the S59s today; the 7 iron (that completely broke) was absent the shipment. They did include the stress fractured 5 and 6 irons and I would instead call those club heads’ metal fatigued/bulged (at the hosels).

 

 

[johngalt312]

> @sooner66 said:

> > @straightshot7 said:

> > Did they put the NEW shafts in and then proceed to break them?

> >

> > I don't understand why they didn't just put a new shaft in them, after breaking.

> >

> > I have no experience in this area. What am I missing?

> >

> > This seems ridiculous.

>

> I think they broke the clubheads, not the shafts.

 

Correct as respects all three.

[johngalt312]

> @straightshot7 said:

> > @brew4eagle said:

> > > @straightshot7 said:

> > > > @sooner66 said:

> > > > > @straightshot7 said:

> > > > > Did they put the NEW shafts in and then proceed to break them?

> > > > >

> > > > > I don't understand why they didn't just put a new shaft in them, after breaking.

> > > > >

> > > > > I have no experience in this area. What am I missing?

> > > > >

> > > > > This seems ridiculous.

> > > >

> > > > I think they broke the clubheads, not the shafts.

> > >

> > > I'm pretty sure it's the shafts. In one post he said "Voicemail from PING - they are crediting me back $223.50 ($74.50 **(the shaft plus service charge for each club**) times three) for the three clubs that they broke (7i completely broken; 5i and 6i **stress fractured**)."

> > >

> > > Either way, I don't understand how they can hold him accountable for the damage they did to the clubs/shafts.

> > >

> > > And if they have to have a policy that exempts them from covering the damage that they do, they shouldn't be working on clubs to begin with, imo.

> >

> > The club heads broke from bending. It's common for companies to require the customer to sign a waiver as there is risk of breakage when bending clubs, especially older models. As a customer your other option is not bend the clubs or take on the job yourself.

>

> Okay, thanks for explaining.

>

> My mistake thinking it was the shafts.

>

> It seems like a clear mistake by one or both parties to even attempt this if there was a decent likelihood of "breaking" 3 clubheads. And then when you break one you keep going? And you break a second you keep going? Lol. Seems silly.

 

Had it been explained to me that there was a high propensity for the club heads to break I may have only requested the lies (not lofts), if that. Why they broke one, but then continued bending more (only two break two more), I don’t understand. Common sense would dictate call the customer and advise what happened/the risk to continue, as opposed to simply proceeding (and breaking more). I would not have told them to continue after they broke one.

 

 

[straightshot7]

> @johngalt312 said:

> > @straightshot7 said:

> > > @brew4eagle said:

> > > > @straightshot7 said:

> > > > > @sooner66 said:

> > > > > > @straightshot7 said:

> > > > > > Did they put the NEW shafts in and then proceed to break them?

> > > > > >

> > > > > > I don't understand why they didn't just put a new shaft in them, after breaking.

> > > > > >

> > > > > > I have no experience in this area. What am I missing?

> > > > > >

> > > > > > This seems ridiculous.

> > > > >

> > > > > I think they broke the clubheads, not the shafts.

> > > >

> > > > I'm pretty sure it's the shafts. In one post he said "Voicemail from PING - they are crediting me back $223.50 ($74.50 **(the shaft plus service charge for each club**) times three) for the three clubs that they broke (7i completely broken; 5i and 6i **stress fractured**)."

> > > >

> > > > Either way, I don't understand how they can hold him accountable for the damage they did to the clubs/shafts.

> > > >

> > > > And if they have to have a policy that exempts them from covering the damage that they do, they shouldn't be working on clubs to begin with, imo.

> > >

> > > The club heads broke from bending. It's common for companies to require the customer to sign a waiver as there is risk of breakage when bending clubs, especially older models. As a customer your other option is not bend the clubs or take on the job yourself.

> >

> > Okay, thanks for explaining.

> >

> > My mistake thinking it was the shafts.

> >

> > It seems like a clear mistake by one or both parties to even attempt this if there was a decent likelihood of "breaking" 3 clubheads. And then when you break one you keep going? And you break a second you keep going? Lol. Seems silly.

>

> Had it been explained to me that there was a high propensity for the club heads to break I may have only requested the lies (not lofts), if that. Why they broke one, but then continued bending more (only two break two more), I don’t understand. Common sense would dictate call the customer and advise what happened/the risk to continue, as opposed to simply proceeding (and breaking more). I would not have told them to continue after they broke one.

>

>

 

Yeah it seems like in this case they should be the experts and should have known beforehand that this might happen. And therefore advise you of the risk or advise not attempting the changes.

 

Unless this is known to be a high risk procedure and they assume everyone knows that and wants to proceed anyway. That's the only way I can imagine they don't feel responsible.

 

Otherwise I would think they would at least offer to sell you some heads at a big discount.

[wareagle12]

This is crazy to me. I love PING and have had great experiences with them. I'm sorry this happened. I used to work at a big retailer and we did club work. I remember our pro breaking an Eye 2 iron changing the lie and PING sent us a new one. I don't know if we had to pay for it but I don't think so. I feel this is a fairly common problem with their clubs. The pro told me just to tell customers we couldn't adjust PING clubs. I would think it has to do with the material being really hard? 17-4? In any case, I hope they take care of you more than they have to this point.

[johngalt312]

> @wareagle12 said:

> This is crazy to me. I love PING and have had great experiences with them. I'm sorry this happened. I used to work at a big retailer and we did club work. I remember our pro breaking an Eye 2 iron changing the lie and PING sent us a new one. I don't know if we had to pay for it but I don't think so. I feel this is a fairly common problem with their clubs. The pro told me just to tell customers we couldn't adjust PING clubs. I would think it has to do with the material being really hard? 17-4? In any case, I hope they take care of you more than they have to this point.

 

Probably metal type and/or as cast. And nah, I think it’s all said and done.