Ping PLD Custom Program

[gJp6]

4 hours ago, HoganHO said:

Anyone receive a random FedEx shipping notification from Ping? Either it’s a mistake, or they’re sending a gift to PLD owners!

I did not get one. I ordered my putter in August, so maybe they are working with people who ordered earlier first

[HoganHO]

On 10/15/2022 at 6:40 AM, HoganHO said:

Anyone receive a random FedEx shipping notification from Ping? Either it’s a mistake, or they’re sending a gift to PLD owners!

Nice leather valuables bag embroidered with my name and a nice note. 
 

cool touch from Ping.

[rnolan79]

I got my pouch as well from Ping. Pretty classy touch for sure. 

[dmwilson09]

2 hours ago, rnolan79 said:

I got my pouch as well from Ping. Pretty classy touch for sure. 

Just curious, when did you order your putter?

[HoganHO]

1 hour ago, dmwilson09 said:

Just curious, when did you order your putter?

May

[rnolan79]

2 hours ago, dmwilson09 said:

Just curious, when did you order your putter?

 

I believe I ordered mine in May. 

[Motoboss]

I’ve received no notification or gift. Hope to see one!

[UnderPar18]

This is going to be a semi-long winded post, but anyone thinking about the PLD program I highly suggest reading.

 

I was fitted for a PLD putter via Zoom about a week ago. I went into this process, not wanting an Anser putter mainly because I have a couple already and visually speaking I have started to enjoy putters with a little more thickness to them. My stroke sits just outside of Straight and just into Slight arc and is very consistent so my fitter suggested a configuration with less toe hang than your standard plumbers neck. That's cool. As we discussed options, AnserD and Anser2D were dismissed for the fact they are ~365 grams and my preference which I hold strong to is I prefer my putters to be 345-350 grams. What I was ultimately left with that I visually was OK with was Anser or Anser X. I liked how the Anser X is larger and thicker than the Anser, but having the double bend shaft go straight into the head looked "off" to me. Long story short here, I didn't feel as if spending this type of money on a putter was worth it because it felt as if I was settling to try something I didn't really like visually. 

 

I sent an email to the Ping PLD assistant who sent me my welcome package and I explained my issue and candidly offered my feedback that having the ability to adjust weight down not just up is likely important to the consumer and I was not going to move forward with purchasing a PLD putter because I felt like I was settling for something that I truly did not want. The gentleman was super nice and told me he would pass along my feedback to a manager. My expectation here was actually nothing. I figured Ping will continue to do things the way Ping sees fit and I would search for another putter (which was looking like it would be Artisan). 

 

Next day, I get an email from the Director of Ping WRX in the evening that basically says let's chat. I provided him with my phone number and I think 30 minutes later he calls me.  This is where I suggest you continue reading...

 

I tell him what a fantastic job my fitter did throughout the entire process and I explained to him I was struggling to find a style putter I liked due to my 350 gram weight preference. He point blank says to me, "If you could have a putter made for you based on your fitting, what do you want?" I responded with an "Anser 2D with less toe hang than a std. plumbers neck, Hovland grooves, and raw finish at 350 grams and LEFTY". He proceeds to tell me he will work with his design engineers to find a way. That this program is meant to give consumers Tour level treatment and that they want to deliver on a truly custom putter that meets the needs of each order. The next day he explored a multi material option as well as consulted John Solheim Sr. and had another option to reduce weight without sacrificing MOI, looks, etc. There lead machinist is on vacation until next week so I won't have anything finalized to proceed, but I am blown away with how much Ping cared about my order. I'm a nobody in the grand scheme of what they have going on day to day. This week though, I felt like I was on staff with them. Whether we find a true solution so i can place my order is to be determined, but the fact that someone that high up in the company took the time to hear my feedback, try their best to meet my needs, and communicate with me and not leave me hanging speaks volume to what Ping is offering right now. 

 

 

 

 

 

 

[bambooluv]

57 minutes ago, UnderPar18 said:

This is going to be a semi-long winded post, but anyone thinking about the PLD program I highly suggest reading.

 

I was fitted for a PLD putter via Zoom about a week ago. I went into this process, not wanting an Anser putter mainly because I have a couple already and visually speaking I have started to enjoy putters with a little more thickness to them. My stroke sits just outside of Straight and just into Slight arc and is very consistent so my fitter suggested a configuration with less toe hang than your standard plumbers neck. That's cool. As we discussed options, AnserD and Anser2D were dismissed for the fact they are ~365 grams and my preference which I hold strong to is I prefer my putters to be 345-350 grams. What I was ultimately left with that I visually was OK with was Anser or Anser X. I liked how the Anser X is larger and thicker than the Anser, but having the double bend shaft go straight into the head looked "off" to me. Long story short here, I didn't feel as if spending this type of money on a putter was worth it because it felt as if I was settling to try something I didn't really like visually. 

 

I sent an email to the Ping PLD assistant who sent me my welcome package and I explained my issue and candidly offered my feedback that having the ability to adjust weight down not just up is likely important to the consumer and I was not going to move forward with purchasing a PLD putter because I felt like I was settling for something that I truly did not want. The gentleman was super nice and told me he would pass along my feedback to a manager. My expectation here was actually nothing. I figured Ping will continue to do things the way Ping sees fit and I would search for another putter (which was looking like it would be Artisan). 

 

Next day, I get an email from the Director of Ping WRX in the evening that basically says let's chat. I provided him with my phone number and I think 30 minutes later he calls me.  This is where I suggest you continue reading...

 

I tell him what a fantastic job my fitter did throughout the entire process and I explained to him I was struggling to find a style putter I liked due to my 350 gram weight preference. He point blank says to me, "If you could have a putter made for you based on your fitting, what do you want?" I responded with an "Anser 2D with less toe hang than a std. plumbers neck, Hovland grooves, and raw finish at 350 grams and LEFTY". He proceeds to tell me he will work with his design engineers to find a way. That this program is meant to give consumers Tour level treatment and that they want to deliver on a truly custom putter that meets the needs of each order. The next day he explored a multi material option as well as consulted John Solheim Sr. and had another option to reduce weight without sacrificing MOI, looks, etc. There lead machinist is on vacation until next week so I won't have anything finalized to proceed, but I am blown away with how much Ping cared about my order. I'm a nobody in the grand scheme of what they have going on day to day. This week though, I felt like I was on staff with them. Whether we find a true solution so i can place my order is to be determined, but the fact that someone that high up in the company took the time to hear my feedback, try their best to meet my needs, and communicate with me and not leave me hanging speaks volume to what Ping is offering right now. 

 

 

 

 

 

 

WOW, that is awesome and exactly the customer service experiences I love hearing coming out about this program thus far.

 

We all have heard of the great things Ping and their WRX division has done for a lot of consumers in the general public for decades and this extension to their PLD Custom program will be a huge game changer for the flat stick enthusiast market. Cannot wait till next month when I fly out to experience this for myself.

[MattM97]

2 hours ago, UnderPar18 said:

This is going to be a semi-long winded post, but anyone thinking about the PLD program I highly suggest reading.

 

I was fitted for a PLD putter via Zoom about a week ago. I went into this process, not wanting an Anser putter mainly because I have a couple already and visually speaking I have started to enjoy putters with a little more thickness to them. My stroke sits just outside of Straight and just into Slight arc and is very consistent so my fitter suggested a configuration with less toe hang than your standard plumbers neck. That's cool. As we discussed options, AnserD and Anser2D were dismissed for the fact they are ~365 grams and my preference which I hold strong to is I prefer my putters to be 345-350 grams. What I was ultimately left with that I visually was OK with was Anser or Anser X. I liked how the Anser X is larger and thicker than the Anser, but having the double bend shaft go straight into the head looked "off" to me. Long story short here, I didn't feel as if spending this type of money on a putter was worth it because it felt as if I was settling to try something I didn't really like visually. 

 

I sent an email to the Ping PLD assistant who sent me my welcome package and I explained my issue and candidly offered my feedback that having the ability to adjust weight down not just up is likely important to the consumer and I was not going to move forward with purchasing a PLD putter because I felt like I was settling for something that I truly did not want. The gentleman was super nice and told me he would pass along my feedback to a manager. My expectation here was actually nothing. I figured Ping will continue to do things the way Ping sees fit and I would search for another putter (which was looking like it would be Artisan). 

 

Next day, I get an email from the Director of Ping WRX in the evening that basically says let's chat. I provided him with my phone number and I think 30 minutes later he calls me.  This is where I suggest you continue reading...

 

I tell him what a fantastic job my fitter did throughout the entire process and I explained to him I was struggling to find a style putter I liked due to my 350 gram weight preference. He point blank says to me, "If you could have a putter made for you based on your fitting, what do you want?" I responded with an "Anser 2D with less toe hang than a std. plumbers neck, Hovland grooves, and raw finish at 350 grams and LEFTY". He proceeds to tell me he will work with his design engineers to find a way. That this program is meant to give consumers Tour level treatment and that they want to deliver on a truly custom putter that meets the needs of each order. The next day he explored a multi material option as well as consulted John Solheim Sr. and had another option to reduce weight without sacrificing MOI, looks, etc. There lead machinist is on vacation until next week so I won't have anything finalized to proceed, but I am blown away with how much Ping cared about my order. I'm a nobody in the grand scheme of what they have going on day to day. This week though, I felt like I was on staff with them. Whether we find a true solution so i can place my order is to be determined, but the fact that someone that high up in the company took the time to hear my feedback, try their best to meet my needs, and communicate with me and not leave me hanging speaks volume to what Ping is offering right now. 

 

 

 

 

 

 

 

Damnit Ping out here trying to get my money with this story. 

[hwwong]

2 hours ago, MattM97 said:

 

Damnit Ping out here trying to get my money with this story. 

Do it already!!  

[newportbeach]

4 hours ago, UnderPar18 said:

This is going to be a semi-long winded post, but anyone thinking about the PLD program I highly suggest reading.

 

I was fitted for a PLD putter via Zoom about a week ago. I went into this process, not wanting an Anser putter mainly because I have a couple already and visually speaking I have started to enjoy putters with a little more thickness to them. My stroke sits just outside of Straight and just into Slight arc and is very consistent so my fitter suggested a configuration with less toe hang than your standard plumbers neck. That's cool. As we discussed options, AnserD and Anser2D were dismissed for the fact they are ~365 grams and my preference which I hold strong to is I prefer my putters to be 345-350 grams. What I was ultimately left with that I visually was OK with was Anser or Anser X. I liked how the Anser X is larger and thicker than the Anser, but having the double bend shaft go straight into the head looked "off" to me. Long story short here, I didn't feel as if spending this type of money on a putter was worth it because it felt as if I was settling to try something I didn't really like visually. 

 

I sent an email to the Ping PLD assistant who sent me my welcome package and I explained my issue and candidly offered my feedback that having the ability to adjust weight down not just up is likely important to the consumer and I was not going to move forward with purchasing a PLD putter because I felt like I was settling for something that I truly did not want. The gentleman was super nice and told me he would pass along my feedback to a manager. My expectation here was actually nothing. I figured Ping will continue to do things the way Ping sees fit and I would search for another putter (which was looking like it would be Artisan). 

 

Next day, I get an email from the Director of Ping WRX in the evening that basically says let's chat. I provided him with my phone number and I think 30 minutes later he calls me.  This is where I suggest you continue reading...

 

I tell him what a fantastic job my fitter did throughout the entire process and I explained to him I was struggling to find a style putter I liked due to my 350 gram weight preference. He point blank says to me, "If you could have a putter made for you based on your fitting, what do you want?" I responded with an "Anser 2D with less toe hang than a std. plumbers neck, Hovland grooves, and raw finish at 350 grams and LEFTY". He proceeds to tell me he will work with his design engineers to find a way. That this program is meant to give consumers Tour level treatment and that they want to deliver on a truly custom putter that meets the needs of each order. The next day he explored a multi material option as well as consulted John Solheim Sr. and had another option to reduce weight without sacrificing MOI, looks, etc. There lead machinist is on vacation until next week so I won't have anything finalized to proceed, but I am blown away with how much Ping cared about my order. I'm a nobody in the grand scheme of what they have going on day to day. This week though, I felt like I was on staff with them. Whether we find a true solution so i can place my order is to be determined, but the fact that someone that high up in the company took the time to hear my feedback, try their best to meet my needs, and communicate with me and not leave me hanging speaks volume to what Ping is offering right now. 

 

 

 

 

 

 

 

Excellent thanks for sharing - I cannot wait to see your putter. I'm going to take the plunge and do an in person at some point. The experience is just too good and Ping is too good to not do it. 

[MattM97]

9 minutes ago, hwwong said:

Do it already!!  

 

I'm waiting for them to expand to Canada then I could probably do it at Ping HQ here. 

 

Also need a new mattress and breaks for my truck. A bit more important. 

[hwwong]

2 minutes ago, MattM97 said:

 

I'm waiting for them to expand to Canada then I could probably do it at Ping HQ here. 

 

Also need a new mattress and breaks for my truck. A bit more important. 

 

Ahh yea in person may be worth the wait. 

[MattM97]

14 minutes ago, hwwong said:

 

Ahh yea in person may be worth the wait. 

 

I also may do a winter AZ trip so could plan it for then. 

[GHINandDiet]

4 hours ago, MattM97 said:

 

I also may do a winter AZ trip so could plan it for then. 

 

I'd vote for the winter trip -- golf in AZ during our "winter" here is perfect weather. You'd get to see the HQ, the gold putter vault, the proving grounds, and of course the full tour-level PING experience. DM me for some course recommendations if you end up coming down too. 

[MattM97]

Just now, FireRockAndy said:

 

I'd vote for the winter trip -- golf in AZ during our "winter" here is perfect weather. You'd get to see the HQ, the gold putter vault, the proving grounds, and of course the full tour-level PING experience. DM me for some course recommendations if you end up coming down too. 

 

That's exactly what I'm planning to do cause Canadian winters are not fun. 

 

When time comes I'll DM you, I have a friend that goes down there but I'll take all the recommendations I can. 

[mojomover]

Getting close now....

[BostonWRX]

2 hours ago, mojomover said:

Getting close now....

Jealous I’m 2.5 weeks in no updates. Looks great 

[Byrdman2230]

45 minutes ago, BostonWRX said:

Jealous I’m 2.5 weeks in no updates. Looks great 

Updates are variable. I didn’t get a single update until I got the FedEx tracking number when it shipped. Not a big deal for me, though. 

[YoungJedi]

My baby is back with a few upgrades. 
 

LAGP and an ostrich leg grip. Didn’t think I could make it better but HOLY COW. The elder wand!

 

 

[mojomover]

6 hours ago, BostonWRX said:

Jealous I’m 2.5 weeks in no updates. Looks great 

 

I think you should hear soon, I was about 2-2.5 weeks as well. I also think my head was already milled and ready FWIW

[tilasan]

Ordered on September 21st and just received tracking today.

[mojomover]

Got it today… overall very happy with how it turned out. The head doesn’t feel as heavy as I thought it would be and the finish Atleast indoors is very striking (went for a dark patina). The shaft is super sexy and the headcover is really plush/high end. 
 

I went with shallow amp, and the feel of the putter to me is just right. I prefer a firmer putter and that’s one of the reasons I returned the retail PLD as it was too soft. This has a nice firm feel with great feedback. 
 

had my fitting 10/07, finalized rhe order 10/12 and on hand 10/27, that is crazy fast turnaround. 
 

 

[Phabs]

On 10/24/2022 at 8:28 PM, YoungJedi said:

My baby is back with a few upgrades. 
 

LAGP and an ostrich leg grip. Didn’t think I could make it better but HOLY COW. The elder wand!

 

 

Absolutely not a mallet guy but that’s the prettiest putter in this thread.  Love it 

[tilasan]

Anser 2D in a darker oyster, TR grooves, top sight line, tony finau alignment line (he uses it to make sure he gets into the correct posture and lie angle every time according to Jeff), PLD graphite shaft, and CB60 grip.

 

Edited January 4, 2023 by tilasan

[mojomover]

Finally got to take the putter out in the sun. The color is perfect to my eyes… in case anyone is considering the patina finish. 

[TimBuma]

13 minutes ago, mojomover said:

Finally got to take the putter out in the sun. The color is perfect to my eyes… in case anyone is considering the patina finish. 

Is that the Anser 2d?

[mojomover]

5 minutes ago, littletimbo182 said:

Is that the Anser 2d?

Yep

[newportbeach]

Stunning @mojomover that finish is perfect and I agree, one of the best "mallets" I've seen.