New Odyssey SevenX: Xander edition

[RavishingRhett]

3 hours ago, RangeBaller said:

 

I genuinely mean no disrespect, but c'mon man.  It's a multi-billion dollar company, what do you really expect?  Wait times suck, yes they are slow, etc..  They have thousands of customers to deal with every day. 

 

You are quite literally a number in the queue.  If you don't want to be treated like one, try shopping Toulon or other smaller operations.  Callaway is a volume business.  It sucks but complaining here isn't going to move that needle.  

It works both ways though. Because they are so large they have, or should have, more resources and funding devoted to customer service than boutique brands that very often operate with small staffS. So idk if we should just give them a pass because they’re big

[Redbird]

7 hours ago, RangeBaller said:

 

I genuinely mean no disrespect, but c'mon man.  It's a multi-billion dollar company, what do you really expect?  Wait times suck, yes they are slow, etc..  They have thousands of customers to deal with every day. 

 

You are quite literally a number in the queue.  If you don't want to be treated like one, try shopping Toulon or other smaller operations.  Callaway is a volume business.  It sucks but complaining here isn't going to move that needle.  

Oh I don’t think I’m going to move the needle. It’s just an FYI for others who choose to deal with them.  With that said, there are plenty of multi-billion dollar companies that don’t have these problems. Never had an issue like this with Titleist, TM, or Ping. I have received quicker responses from the IRS FFS. I didn’t sit on hold for 90 mins to no avail. 
 

They’re a “multi-billion dollar company”, then shouldn’t they have more capital to staff their support departments?  
 

 

[RangeBaller]

On 5/10/2025 at 3:50 AM, Redbird said:

Oh I don’t think I’m going to move the needle. It’s just an FYI for others who choose to deal with them.  With that said, there are plenty of multi-billion dollar companies that don’t have these problems. Never had an issue like this with Titleist, TM, or Ping. I have received quicker responses from the IRS FFS. I didn’t sit on hold for 90 mins to no avail. 
 

They’re a “multi-billion dollar company”, then shouldn’t they have more capital to staff their support departments?  
 

 

Totally agree.  To be clear I am not intending excuse the poor service, my point is I wouldn't expect anything different from a large company with shareholders whose ultimate goal is to make more money every year.  In an ideal world, they should care about customer service, but shareholders > customers.

 

On 5/9/2025 at 11:30 PM, RavishingRhett said:

It works both ways though. Because they are so large they have, or should have, more resources and funding devoted to customer service than boutique brands that very often operate with small staffS. So idk if we should just give them a pass because they’re big

 

It really doesn't.  I've seen the owners of Toulon, and LAB proactively respond to customers on the forum before even being contacted to resolve QC issues.  You see the Callaway, Titliest, TM C-suite doing that?  Not a chance.  Not giving anyone a pass, it's an objective reality that boutique makers with less volume are better suited to customer service.  Could big brands do it, perhaps, but it wouldn't be nearly as profitable as what we see them do now...so of course it won't change.

[Pnwpingi210]

On 5/9/2025 at 5:52 PM, Redbird said:

Callaway's CS may be the absolute worst I've ever dealt with. You can't get anyone on the phone, you try via email and you get a copy and paste reply from a rep that doesn't address any of you're questions. 

 

They received the putter with 10.5 degrees of loft on the 22nd. Still haven't received a refund. Since they're uninterested in CS, I'm gonna have to dispute the charge with Amex. 

Interesting.

 

Ive had to use Callys customer service a few times in the past 3 years.   Never had an issue getting to someone on the phone, longest wait was 10 mins maybe and that was during the 200% trade in deal time.

 

they are always a little slower to send a refund, but nobody is quicker to ship you a replacement.  I had a custom jailbird putter with paint issues and called them on a Friday.   They had a new custom jailbird at my door on Monday (built Saturday, shipped overnight on Sunday).  I didn’t request a rush replacement…it was wild. 

Edited May 12 by Pnwpingi210

[Northsider]

On 5/9/2025 at 11:13 PM, RangeBaller said:

 

I genuinely mean no disrespect, but c'mon man.  It's a multi-billion dollar company, what do you really expect?  Wait times suck, yes they are slow, etc..  They have thousands of customers to deal with every day. 

 

You are quite literally a number in the queue.  If you don't want to be treated like one, try shopping Toulon or other smaller operations.  Callaway is a volume business.  It sucks but complaining here isn't going to move that needle.  

Terrible take. Other manufacturers have much better CS than Callaway.

Edited May 12 by Northsider

[StoutKing]

5 hours ago, RangeBaller said:

Totally agree.  To be clear I am not intending excuse the poor service, my point is I wouldn't expect anything different from a large company with shareholders whose ultimate goal is to make more money every year.  In an ideal world, they should care about customer service, but shareholders > customers.

 

 

It really doesn't.  I've seen the owners of Toulon, and LAB proactively respond to customers on the forum before even being contacted to resolve QC issues.  You see the Callaway, Titliest, TM C-suite doing that?  Not a chance.  Not giving anyone a pass, it's an objective reality that boutique makers with less volume are better suited to customer service.  Could big brands do it, perhaps, but it wouldn't be nearly as profitable as what we see them do now...so of course it won't change.

LAB are still selling 30,000 putters a month with good customer service.  Or at least that's my perception.

[RavishingRhett]

43 minutes ago, StoutKing said:

LAB are still selling 30,000 putters a month with good customer service.  Or at least that's my perception.

You don’t get it. LAB is being run as a charity, it’s not a business looking to make money or turn a profit. That’s why they have good customer service. Businesses shouldn’t be held to that standard

[Northsider]

3 hours ago, Pnwpingi210 said:

Interesting.

 

Ive had to use Callys customer service a few times in the past 3 years.   Never had an issue getting to someone on the phone, longest wait was 10 mins maybe and that was during the 200% trade in deal time.

 

they are always a little slower to send a refund, but nobody is quicker to ship you a replacement.  I had a custom jailbird putter with paint issues and called them on a Friday.   They had a new custom jailbird at my door on Monday (built Saturday, shipped overnight on Sunday).  I didn’t request a rush replacement…it was wild. 

“little slower” is absolute. BS.

Edited May 12 by Northsider

[Pnwpingi210]

2 minutes ago, Northsider said:

Absolute BS.

?

[RangeBaller]

4 hours ago, Pnwpingi210 said:

They had a new custom jailbird at my door on Monday (built Saturday, shipped overnight on Sunday).  I didn’t request a rush replacement…it was wild. 

Is your name Min Woo, by chance?  😉

[Pnwpingi210]

Just now, RangeBaller said:

Is your name Min Woo, by chance?  😉

Nope.  Just sharing what happened.  I couldn’t believe it.

 

that being said they are generally the slowest to refund trades/returns.  but I can always get to a person pretty quickly.
 

 

[Back9Birds]

I just picked this up and overall like the look and feel but agree that it does feel a tad light. That said, how do you add weight to it?  Are the little black things up front on the sides of the face weights?

[StoutKing]

12 hours ago, Back9Birds said:

I just picked this up and overall like the look and feel but agree that it does feel a tad light. That said, how do you add weight to it?  Are the little black things up front on the sides of the face weights?

Yes those are the weights.  I asked where we could buy weights to get it to 360g like Xander.  May need to ask Cally.

[StoutKing]

Looks like there has been a second run of production with the club being available again.  I hope Odyssey has shored up the quality this round with no bent necks.  It really is a nice feeling and performing putter.

[MCCA]

On 5/9/2025 at 11:13 PM, RangeBaller said:

 

I genuinely mean no disrespect, but c'mon man.  It's a multi-billion dollar company, what do you really expect?  Wait times suck, yes they are slow, etc..  They have thousands of customers to deal with every day. 

 

You are quite literally a number in the queue.  If you don't want to be treated like one, try shopping Toulon or other smaller operations.  Callaway is a volume business.  It sucks but complaining here isn't going to move that needle.  

I agree with 100% with RangeBaller. I've tried to call CS emailed received copy & paste emails like this WTF. I asked a very simple Yes or No question & this was my response.

 

 

Hello Michael 
 
Thank you for your email.  We appreciate your patience and apologize for the delay in our response. Please visit our websites below to view our latest products and promotions:

 

Sincerely,
Francisco Meza

CallawayGolf.com
OdysseyGolf.com
OGIO.com
CallawayGolfPreOwned.com

Edited May 31 by MCCA

[TheMoneyShot]

On 5/30/2025 at 9:02 PM, MCCA said:

I agree with 100% with RangeBaller. I've tried to call CS emailed received copy & paste emails like this WTF. I asked a very simple Yes or No question & this was my response.

 

 

Hello Michael 
 
Thank you for your email.  We appreciate your patience and apologize for the delay in our response. Please visit our websites below to view our latest products and promotions:

 

Sincerely,
Francisco Meza

CallawayGolf.com
OdysseyGolf.com
OGIO.com
CallawayGolfPreOwned.com

Unfortunately, their CS has gotten worse over the last year or so.  

[Pnwpingi210]

On 5/30/2025 at 7:02 PM, MCCA said:

I agree with 100% with RangeBaller. I've tried to call CS emailed received copy & paste emails like this WTF. I asked a very simple Yes or No question & this was my response.

 

 

Hello Michael 
 
Thank you for your email.  We appreciate your patience and apologize for the delay in our response. Please visit our websites below to view our latest products and promotions:

 

Sincerely,
Francisco Meza

CallawayGolf.com
OdysseyGolf.com
OGIO.com
CallawayGolfPreOwned.com

What was the question?

[MCCA]

3 hours ago, Pnwpingi210 said:

What was the question?

The question was not putter related, wanted to know if the new Apex custom color weights could be ordered as a stand alone or is it only for new iron orders?. I have. combo set of Ai200 4-6 & Apex MB's 7-pw. wanted to order the weights.

[Pnwpingi210]

2 minutes ago, MCCA said:

The question was not putter related, wanted to know if the new Apex custom color weights could be ordered as a stand alone or is it only for new iron orders?. I have. combo set of Ai200 4-6 & Apex MB's 7-pw. wanted to order the weights.

Well that sucks you got the rub around.

 

I called customer service a few months ago looking to get heavier weights for my tcbs.  The rep on the phone put me on hold and checked with callaway customs.  They came back with no can do, all apex weights for all models and colors are not available for retail purchase.  Only custom builds through Callaway customs.  This was in March I think.

[MCCA]

22 minutes ago, Pnwpingi210 said:

Well that sucks you got the rub around.

 

I called customer service a few months ago looking to get heavier weights for my tcbs.  The rep on the phone put me on hold and checked with callaway customs.  They came back with no can do, all apex weights for all models and colors are not available for retail purchase.  Only custom builds through Callaway customs.  This was in March I think.

Appreciate the feedback i wish they could have just replied and started yes or know.

[Pnwpingi210]

8 minutes ago, MCCA said:

Appreciate the feedback i wish they could have just replied and started yes or know.

Am actually a little shocked at the responses here.  I’ve never had that experience with them.  I did have to sit on hold maybe 10 mins once during peak bonus trade in time but everything else has been a plus experinece

[StoutKing]

Not too happy with Cally.  Charging big money for this putter.  First copy was a POS quality wise and returned it.  Ordered a second copy "in stock" from their website a week ago, crickets.  Used to have good experiences with them.  Bummer

[RangeBaller]

2 hours ago, StoutKing said:

Not too happy with Cally.  Charging big money for this putter.  First copy was a POS quality wise and returned it.  Ordered a second copy "in stock" from their website a week ago, crickets.  Used to have good experiences with them.  Bummer

That sucks.  These days I think it's best to get the direct line to a rep you like working with (yes that can mean waiting awhile).

 

In terms of quality, the hosel issue on the first run was no small issue, but I would hardly call it POS.  The milling and finish seem on par with any other Odyssey product I've used.  I got a "good" copy and it feels just as nice as my other Toulons.

[StoutKing]

4 minutes ago, RangeBaller said:

That sucks.  These days I think it's best to get the direct line to a rep you like working with (yes that can mean waiting awhile).

 

In terms of quality, the hosel issue on the first run was no small issue, but I would hardly call it POS.  The milling and finish seem on par with any other Odyssey product I've used.  I got a "good" copy and it feels just as nice as my other Toulons.

To be fair when paying $450 for a putter it should receive some QC.  The loft was around 12 degrees.  The putter sat 45 degrees closed and the bottom weight fell out.  Sorry but that is POS quality.  For how much I rip on Scotty I've never received a putter with any of those flaws from them over multiple decades.

[RangeBaller]

16 minutes ago, StoutKing said:

To be fair when paying $450 for a putter it should receive some QC.  The loft was around 12 degrees.  The putter sat 45 degrees closed and the bottom weight fell out.  Sorry but that is POS quality.  For how much I rip on Scotty I've never received a putter with any of those flaws from them over multiple decades.

Haha, no apology necessary I don't represent Callaway.  12 degrees is egregious, but they also offered to fix it for free. 

 

My point is, the hosel is a solvable issue and I don't see any other major issues that would make this putter lesser in quality from the rest of Odyssey's product line.

 

 

[is1ander]

7 hours ago, StoutKing said:

To be fair when paying $450 for a putter it should receive some QC.  The loft was around 12 degrees.  The putter sat 45 degrees closed and the bottom weight fell out.  Sorry but that is POS quality.  For how much I rip on Scotty I've never received a putter with any of those flaws from them over multiple decades.

 

I was shocked at how lightly tightened the screws were. Barely on there. I put thread lock on all of them for peace of mind. I had to try one of these putters to see all the hype about the diamond milled face, pretty fantastic actually, but I'm a bit ashamed of Callaway's culture and the way they treated LAB. It's capitalism gone too far and dived into toxic money-grabbing with no character or decency. SMH. 

[BHI 99]

On 5/12/2025 at 11:41 AM, Northsider said:

“little slower” is absolute. BS.

Still waiting…..

[wam78]

I just tested one of these at PGA superstore yesterday.  It’s a shame to read about all of these QC issues in this thread.  For anyone that likes the 7 shape, this is just about perfect.  It’s like a slightly slimmed down version of the o works shape.  Love the curved flange as opposed to the squared off version of the ai milled.

[RangeBaller]

2 hours ago, wam78 said:

I just tested one of these at PGA superstore yesterday.  It’s a shame to read about all of these QC issues in this thread.  For anyone that likes the 7 shape, this is just about perfect.  It’s like a slightly slimmed down version of the o works shape.  Love the curved flange as opposed to the squared off version of the ai milled.

As with anything on the internet, bad press gets more attention than good.  I have been bagging one since launch, it's the best #7 I have tried.  Anyone who tries it seems to feel the same.  I didn't snag the original Toulon and have zero regrets about the Seven Milled version.

 

Anyone with concerns should just buy it from Callaway.  They already said they will remedy any issues and plus it's covered by the return policy for those unable to figure out how to use a screwdriver on the weights.

[StoutKing]

46 minutes ago, RangeBaller said:

As with anything on the internet, bad press gets more attention than good.  I have been bagging one since launch, it's the best #7 I have tried.  Anyone who tries it seems to feel the same.  I didn't snag the original Toulon and have zero regrets about the Seven Milled version.

 

Anyone with concerns should just buy it from Callaway.  They already said they will remedy any issues and plus it's covered by the return policy for those unable to figure out how to use a screwdriver on the weights.

FYI I ordered one in early June from Cally.  It said in stock.  After ten days I called to see why it hadn't shipped.  Estimated shipping time was end of July.  You may have more luck from a retailer with them in stock rn.