Bad Buyer Experience

[Putter Addict]

1 minute ago, MickeyTankBank said:

 

The seller also said it would be shipped out on Monday morning but failed to disclose that they didn't have the head and it was going to be shipped by a friend. Don't say you'll do something when it's out of your control.

 

 

Again, do not disagree with you at all and I certainly would never list something that was not in my possession but that was not the crux of the dispute here. If the buyer stated I want a refund because you shipped it out in the afternoon instead of the morning like you promised, then ok. But according to the story we have heard so far, the buyer refused the shipment because they needed it by a certain day which was not disclosed up front. Also, they made contact with another seller on the same club. 

 

Mistakes were made by both parties, but we still have heard nothing from the buyer. 

[LafertyDaniel]

In case it's important, posting my message to the buyer here this AM that I will provide a refund once the I see the delivery is refused (not when I receive the head). If the buyer accepts delivery, I will wait until I receive the head back to verify condition.

 

I'll also post the refund confirmation here.

 

[bcflyguy1]

With practices like those on display in this thread, it's a miracle the OP hasn't had a BST transaction go off the rails before this one.

[LafertyDaniel]

2 minutes ago, bcflyguy1 said:

With practices like those on display in this thread, it's a miracle the OP hasn't had a BST transaction go off the rails before this one.

 

If I did this regularly I'd agree with you, but this is the only time I've ever not shipped something myself directly. I certainly won't ever do it again.

[MickeyTankBank]

35 minutes ago, Putter Addict said:

Again, do not disagree with you at all and I certainly would never list something that was not in my possession but that was not the crux of the dispute here. If the buyer stated I want a refund because you shipped it out in the afternoon instead of the morning like you promised, then ok. But according to the story we have heard so far, the buyer refused the shipment because they needed it by a certain day which was not disclosed up front. Also, they made contact with another seller on the same club. 

 

Mistakes were made by both parties, but we still have heard nothing from the buyer. 

 

I really don't know what point you're trying to make here.

 

To be honest, I don't even really know what the point of this thread is. Trying to get some kind of pre-emptive damage control? Both parties are at fault and just need to undo the deal. 

[LafertyDaniel]

23 minutes ago, MickeyTankBank said:

To be honest, I don't even really know what the point of this thread is. Trying to get some kind of pre-emptive damage control? Both parties are at fault and just need to undo the deal. 

 

The point was to warm sellers of a difficult buyer and get different perspectives to make sure I was seeing this clearly. That's what I understand Deal or No Deal is at least partly for. From my end, I feel like I've received enough feedback to agree that I had fault in this as well.

 

To some in this thread, my full transparency can also serve as a warning that they may not want to do business with me even if I've shown growth, and that's absolutely their right.

 

Outside of the buyer giving his side, there's nothing else to do. I've acknowledged my part and confirmed that I'm actively undoing the deal.

Edited May 27 by LafertyDaniel

[mobbarley]

buyer hasn't posted since Jan '24 and only a handful of times in the last 5 years. I would have been hesitant making a sale because of that anyways.

[Puttersaurus Rex]

1 hour ago, LafertyDaniel said:

 

The point was to warm sellers of a difficult buyer and get different perspectives to make sure I was seeing this clearly. That's what I understand Deal or No Deal is at least partly for. From my end, I feel like I've received enough feedback to agree that I had fault in this as well.

 

To some in this thread, my full transparency can also serve as a warning that they may not want to do business with me even if I've shown growth, and that's absolutely their right.

 

Outside of the buyer giving his side, there's nothing else to do. I've acknowledged my part and confirmed that I'm actively undoing the deal.

 

I agree.  

Still some will want to pile on for the public flogging that these type of threads devolve into as of late.

[umassgolfer]

I'm with OP on this one. If there was no expectation of timeframe communicated, and seller communicates through the process, and club shows up in a reasonable time frame in the condition expected, the seller has done their job. Doesn't matter who ships it. If it weren't for a non-communicated deadline, the head would have shown up as expected and none of that would have mattered. The OP did everything I would have hoped for in a normal sale.

 

And no, I don't know him, have never met him, am not just trying to stick up for my buddy.

 

Seems like buyer found another option a little cheaper before he received this and was trying to weasel his way out of the purchase.

Edited May 27 by umassgolfer

[Red4282]

2 hours ago, Putter Addict said:

Again, do not disagree with you at all and I certainly would never list something that was not in my possession but that was not the crux of the dispute here. If the buyer stated I want a refund because you shipped it out in the afternoon instead of the morning like you promised, then ok. But according to the story we have heard so far, the buyer refused the shipment because they needed it by a certain day which was not disclosed up front. Also, they made contact with another seller on the same club. 

 

Mistakes were made by both parties, but we still have heard nothing from the buyer. 

I mean the buyer could possibly just want out of the whole thing there seemed to be some inaccuracies/unknown issues from the start. Certainly understand.

 

23 minutes ago, umassgolfer said:

I'm with OP on this one. If there was no expectation of timeframe communicated, and seller communicates through the process, and club shows up in a reasonable time frame in the condition expected, the seller has done their job. Doesn't matter who ships it. If it weren't for a non-communicated deadline, the head would have shown up as expected and none of that would have mattered. The OP did everything I would have hoped for in a normal sale.

 

And no, I don't know him, have never met him, am not just trying to stick up for my buddy.

 

Seems like buyer found another option a little cheaper before he received this and was trying to weasel his way out of the purchase.

Massively disagree. There is a reason, some places make you take a pic with the product with your screen name, and date. Golfwrx doesnt require it, but its for reasons like this some do. Bottom line IMO, is when you take the pic, the club should not be hit, swung, and should be ready to be shipped within a business day unless stated otherwise. 

[umassgolfer]

1 minute ago, Red4282 said:

I mean the buyer could possibly just want out of the whole thing there seemed to be some inaccuracies/unknown issues from the start. Certainly understand.

 

Massively disagree. There is a reason, some places make you take a pic with the product with your screen name, and date. Golfwrx doesnt require it, but its for reasons like this some do. Bottom line IMO, is when you take the pic, the club should not be hit, swung, and should be ready to be shipped within a business day unless stated otherwise. 

 

Buyer didn't even receive the head and already was refusing it. Plus, OP said the pictures were current, not hit afterwards. If he hadn't volunteered that info, all we'd be saying is "wow that buyer should have said if he needed it by a certain date". If you get what you pay for in the condition you expect, why does it matter who dropped it off?

 

I think OP is showing incredible self-awareness and frankly over-shared in the interest of full transparency. I would not hesitate to buy from him in the future.

[Red4282]

26 minutes ago, umassgolfer said:

 

Buyer didn't even receive the head and already was refusing it. Plus, OP said the pictures were current, not hit afterwards. If he hadn't volunteered that info, all we'd be saying is "wow that buyer should have said if he needed it by a certain date". If you get what you pay for in the condition you expect, why does it matter who dropped it off?

 

I think OP is showing incredible self-awareness and frankly over-shared in the interest of full transparency. I would not hesitate to buy from him in the future.

Im sorry, but Im not believing seller, no offense, but the story just smells. He has a heck of a friend to take pics, send them, pack the head and drop it off. Not to mention the oops, I have no headcover…. Which how did the qi10 cover get included too, did the friend do that too? What I was saying, as a buyer, once a few things start to smell fishy, you just back out, out of precaution, and I dont blame him. Im not saying buyer is right either, clearly there are some issues there. 

[D0ch0l1d4y]

18 minutes ago, Red4282 said:

Im sorry, but Im not believing seller, no offense, but the story just smells. He has a heck of a friend to take pics, send them, pack the head and drop it off. Not to mention the oops, I have no headcover…. Which how did the qi10 cover get included too, did the friend do that too? What I was saying, as a buyer, once a few things start to smell fishy, you just back out, out of precaution, and I dont blame him. Im not saying buyer is right either, clearly there are some issues there. 

Maybe put yourself in the as the buyer. Not the actual buyer's perspective because he's mad about missing his tournament...you as the actual buyer.

 

You paid for what was listed as TM Driver, head only.

Got tracking within a day.

It arrived at your door a couple day after that.

Seller is communicating the entire process.

Head shows up clean and as described, but without a headcover...but it wasn't listed in the ad so that would be expected.

 

If you are getting the sense that the seller is fishy...I'll add one more to the block list - and it isn't the OP.

[MickeyTankBank]

37 minutes ago, D0ch0l1d4y said:

Maybe put yourself in the as the buyer. Not the actual buyer's perspective because he's mad about missing his tournament...you as the actual buyer.

 

You paid for what was listed as TM Driver, head only.

Got tracking within a day.

It arrived at your door a couple day after that.

Seller is communicating the entire process.

Head shows up clean and as described, but without a headcover...but it wasn't listed in the ad so that would be expected.

 

If you are getting the sense that the seller is fishy...I'll add one more to the block list - and it isn't the OP.

 

You forgot the part where the seller didn't ship it when they said they would because it wasn't in their possession.

[jdcho]

Seller, take the small loss and move on.  While we have normal lives so we can’t always ship out as promised, you didn’t have it in your possession so hard to dismiss that fact.  One thing to sell for a friend what you have in your possession but another thing to sell your thing that your friend possesses.  What if your friend didn’t package the correct driver head or the condition of the head didn’t match your photos or description?  
 

While I agree that the buyer has unrealistic expectations, you aren’t completely innocent.  Consider it a lesson learned and move on.  

[D0ch0l1d4y]

33 minutes ago, MickeyTankBank said:

 

You forgot the part where the seller didn't ship it when they said they would because it wasn't in their possession.

 

I didn't forget as it's irrelevant. What if it was late because he was on his way to the UPS store and got a flat tire and missed the UPS pickup time? Life - as it is - gets in the way.

As a buyer if it shows up in reasonable time...and it did...I don't really care where it shipped from.

 

[MickeyTankBank]

1 minute ago, D0ch0l1d4y said:

 

I didn't forget as it's irrelevant. What if it was late because he was on his way to the UPS store and got a flat tire and missed the UPS pickup time? Life - as it is - gets in the way.

As a buyer if it shows up in reasonable time...and it did...I don't really care where it shipped from.

 

 

Absolutely not irrelevant.

 

This isn't a case of something unexpected happening. This is saying you'll do something at a certain time but can't actually confirm it will get done because it's out of your hands. 

[straightshot7]

I would still do business with the OP because he seems like a stand up guy - but no shipping through friends.

[Pnwpingi210]

1 hour ago, MickeyTankBank said:

 

Absolutely not irrelevant.

 

This isn't a case of something unexpected happening. This is saying you'll do something at a certain time but can't actually confirm it will get done because it's out of your hands. 

Yup.  Getting accepted into the ups system at 7pm on Tuesday is much different the “dropping it off Monday morning at least from my perspective as somebody buys and sells on occasion.  
 

As a seller if it takes 30-36 hrs to start moving in the ups system after I said I would drop it off, I’m taking the hit no asked questions from the buyer.

 

 

[LafertyDaniel]

1 hour ago, jdcho said:

Seller, take the small loss and move on.  While we have normal lives so we can’t always ship out as promised, you didn’t have it in your possession so hard to dismiss that fact.  One thing to sell for a friend what you have in your possession but another thing to sell your thing that your friend possesses.  What if your friend didn’t package the correct driver head or the condition of the head didn’t match your photos or description?  
 

While I agree that the buyer has unrealistic expectations, you aren’t completely innocent.  Consider it a lesson learned and move on.  

Yep, absolutely agreed, I've take responsibility for my part, am taking the financial hit and am working to unwind it. 

 

There's going to be folks here who disagree with my actions, but hopefully not my response. I appreciate the support and feedback, at this point just trying to turn this in to a teachable moment for myself and hopefully anyone else who sees this thread.

 

35 minutes ago, straightshot7 said:

I would still do business with the OP because he seems like a stand up guy - but no shipping through friends.

 

100% - I was in the wrong for having a friend ship and will never have anyone but myself ship going forward. Thanks for reading, opining and giving me a chance to take ownership and learn from this.

[James Ng]

Ok I just got home from work and saw this and I have to respond so everyone can have the full story. 
 

1. I paid right away on Sunday for the price you asked through PayPal. Initially I could not find you on PayPal app using your name and your email address so I shared with you my PayPal so you can send a request for money. As soon as I got the request I paid right away and you complimented me for that. I did ask you to ship it first thing Monday which you agreed. On Tuesday I asked if you have shipped and you said you did drop it off Monday but UPS won’t update their system 24 hours later, which is a bogus! When you bring an item to ups store they will scan it onto their computer and it becomes live. You did share the receipt from the store which I attached here for everyone to see. The receipt showed you dropped it off at 7.09 and the label was created at 7:10 on Tuesday, a day later and it’s not that you did it on Tuesday morning but 7:10pm end of day, which almost means two days late! 
2. you offered $15 refund which I appreciated but I don’t need a head cover for qi10 but the original head cover for this head qi35. I don’t use it but in case it does not work out I can sell it with the head cover. Anyway this is minor issue and not your fault. I just thought it came with the hc. The key thing is I wanted it for the weekend so I could use in a tournament so I’m very disappointed and not happy, especially when you said you dropped it off Monday whereas the receipt showed you dropped it off at 7:09pm a day later 5/20 on Tuesday. I waited on Saturday there’s nothing! I waited on Sunday and Monday there nothing for me to pick up from the ups store where I request all packages to be delivered since I’m busy and not home to sign for packages from UPS or fedex. So who is not telling the truth or not doing the right thing here? Then you explained your friend had possession of the head and you had to get it from him! Why did you not tell me in the beginning that you can’t ship on Monday since you don’t have it! Why do you sell things you are not in possession of. Now I know from your post here that you let your friend try the head first even though you sold it to me already and it was paid! What in the world are you thinking? What if your friend hit it and there’s a paint chip or scruff mark?

2. I did email you and asked you to contact UPS and see if they can refund you the shipping cost because of the delay. The package got to my State on Friday but they just kept it at their distribution center and not deliver it to the access point until today! I am hoping you can get that refunded from UPS and refunded me $40 which is what you paid to ship to compensate for the mix up on your part. You already offered $15 so another $25 is not going to break your bank and if ups refunded the shipping cost that’s even better. Then you sent me an email saying I am trying to SCAM you! What did I try to scam you for? I paid thru PayPal to you and you got the money and you forgot to ship it on the day you promised and you said I scammed you? Once I saw this email I told you I will not pick up the package and UPS will automatically send it back to you. 
3. you also emailed me and gave me the ultimatum with 2 options: PICK IT UP or RETURN IT! And you will ONLY REFUND WHEN THE HEAD IS BACK IN YOUR POSSESSION IN THE SAME CONDITION AS YOU SENT IT! to me this is a threat to make me think you might say something like “oh the head was damaged there a paint chip here and there and you will refuse to refund me the money! I explained to you that I will never touch the club because it is delivered to ups access point not my home so you can’t claim I damaged the head. You will need to take that issue up with UPS not me! I don’t mind if I have to wait for 2 weeks to get your refund since the tournament I played is behind me and I have other drivers to use. 
btw I just paid $380 to another member for the same head tonight  and he will ship it tomorrow for me. 
i hope you will learn from this experience and be transparent when you sell your stuff. You are not a retailer but there are standards and expectations set and even though you have been selling on here for 10 years without any issue does not mean you can screw someone up. I have been buying mostly on here for the last 15 years longer than you and I have never had any issue with any seller either until this transaction. 
 

[James Ng]

6 hours ago, umassgolfer said:

I'm with OP on this one. If there was no expectation of timeframe communicated, and seller communicates through the process, and club shows up in a reasonable time frame in the condition expected, the seller has done their job. Doesn't matter who ships it. If it weren't for a non-communicated deadline, the head would have shown up as expected and none of that would have mattered. The OP did everything I would have hoped for in a normal sale.

 

And no, I don't know him, have never met him, am not just trying to stick up for my buddy.

 

Seems like buyer found another option a little cheaper before he received this and was trying to weasel his way out of the purchase.

This is not true. I only contacted other sellers to buy other heads when he threatened me that I either pick it up from ups store or return it in the same condition as when he sent. I told him I will never touch it as it’s not delivered to my home but UPS access point. Initially he said he would only refund when he gets it back and inspect it which he said can be two weeks. I don’t really care how long I have to wait for refund. Now he emailed me today saying that he will refund when he knows I refuse the package! 

[jdcho]

Seller, I think you have to own this one.  The buyer paid immediately and asked you to ship on Monday (while reason might not have been explicitly stated) to which I assumed you agreed.  Unfortunately, the club was not in your possession so you were not able to ship until Tuesday evening (missing the pick up time).  
 

If you asked the buyer to ship back and stated that you would only refund if the condition of the club was exactly as you remembered, I wouldn’t touch that package either since your pictures are outdated and your friend could have put a scratch, skymark, etc. 

 

On BST, I’ve seen sellers complain about buyers ghosting them or paying late and buyers complaining about sellers selling items not as described or shipping late.  This issue stems from the seller shipping late because the seller did not have the said club in his possession.  

 

 

[Red4282]

28 minutes ago, James Ng said:

Ok I just got home from work and saw this and I have to respond so everyone can have the full story. 
 

1. I paid right away on Sunday for the price you asked through PayPal. Initially I could not find you on PayPal app using your name and your email address so I shared with you my PayPal so you can send a request for money. As soon as I got the request I paid right away and you complimented me for that. I did ask you to ship it first thing Monday which you agreed. On Tuesday I asked if you have shipped and you said you did drop it off Monday but UPS won’t update their system 24 hours later, which is a bogus! When you bring an item to ups store they will scan it onto their computer and it becomes live. You did share the receipt from the store which I attached here for everyone to see. The receipt showed you dropped it off at 7.09 and the label was created at 7:10 on Tuesday, a day later and it’s not that you did it on Tuesday morning but 7:10pm end of day, which almost means two days late! 
2. you offered $15 refund which I appreciated but I don’t need a head cover for qi10 but the original head cover for this head qi35. I don’t use it but in case it does not work out I can sell it with the head cover. Anyway this is minor issue and not your fault. I just thought it came with the hc. The key thing is I wanted it for the weekend so I could use in a tournament so I’m very disappointed and not happy, especially when you said you dropped it off Monday whereas the receipt showed you dropped it off at 7:09pm a day later 5/20 on Tuesday. I waited on Saturday there’s nothing! I waited on Sunday and Monday there nothing for me to pick up from the ups store where I request all packages to be delivered since I’m busy and not home to sign for packages from UPS or fedex. So who is not telling the truth or not doing the right thing here? Then you explained your friend had possession of the head and you had to get it from him! Why did you not tell me in the beginning that you can’t ship on Monday since you don’t have it! Why do you sell things you are not in possession of. Now I know from your post here that you let your friend try the head first even though you sold it to me already and it was paid! What in the world are you thinking? What if your friend hit it and there’s a paint chip or scruff mark?

2. I did email you and asked you to contact UPS and see if they can refund you the shipping cost because of the delay. The package got to my State on Friday but they just kept it at their distribution center and not deliver it to the access point until today! I am hoping you can get that refunded from UPS and refunded me $40 which is what you paid to ship to compensate for the mix up on your part. You already offered $15 so another $25 is not going to break your bank and if ups refunded the shipping cost that’s even better. Then you sent me an email saying I am trying to SCAM you! What did I try to scam you for? I paid thru PayPal to you and you got the money and you forgot to ship it on the day you promised and you said I scammed you? Once I saw this email I told you I will not pick up the package and UPS will automatically send it back to you. 
3. you also emailed me and gave me the ultimatum with 2 options: PICK IT UP or RETURN IT! And you will ONLY REFUND WHEN THE HEAD IS BACK IN YOUR POSSESSION IN THE SAME CONDITION AS YOU SENT IT! to me this is a threat to make me think you might say something like “oh the head was damaged there a paint chip here and there and you will refuse to refund me the money! I explained to you that I will never touch the club because it is delivered to ups access point not my home so you can’t claim I damaged the head. You will need to take that issue up with UPS not me! I don’t mind if I have to wait for 2 weeks to get your refund since the tournament I played is behind me and I have other drivers to use. 
btw I just paid $380 to another member for the same head tonight  and he will ship it tomorrow for me. 
i hope you will learn from this experience and be transparent when you sell your stuff. You are not a retailer but there are standards and expectations set and even though you have been selling on here for 10 years without any issue does not mean you can screw someone up. I have been buying mostly on here for the last 15 years longer than you and I have never had any issue with any seller either until this transaction. 
 

So did you get the head or did you send it back?

[ilikegolf26]

35 minutes ago, James Ng said:

Ok I just got home from work and saw this and I have to respond so everyone can have the full story. 
 

1. I paid right away on Sunday for the price you asked through PayPal. Initially I could not find you on PayPal app using your name and your email address so I shared with you my PayPal so you can send a request for money. As soon as I got the request I paid right away and you complimented me for that. I did ask you to ship it first thing Monday which you agreed. On Tuesday I asked if you have shipped and you said you did drop it off Monday but UPS won’t update their system 24 hours later, which is a bogus! When you bring an item to ups store they will scan it onto their computer and it becomes live. You did share the receipt from the store which I attached here for everyone to see. The receipt showed you dropped it off at 7.09 and the label was created at 7:10 on Tuesday, a day later and it’s not that you did it on Tuesday morning but 7:10pm end of day, which almost means two days late! 
2. you offered $15 refund which I appreciated but I don’t need a head cover for qi10 but the original head cover for this head qi35. I don’t use it but in case it does not work out I can sell it with the head cover. Anyway this is minor issue and not your fault. I just thought it came with the hc. The key thing is I wanted it for the weekend so I could use in a tournament so I’m very disappointed and not happy, especially when you said you dropped it off Monday whereas the receipt showed you dropped it off at 7:09pm a day later 5/20 on Tuesday. I waited on Saturday there’s nothing! I waited on Sunday and Monday there nothing for me to pick up from the ups store where I request all packages to be delivered since I’m busy and not home to sign for packages from UPS or fedex. So who is not telling the truth or not doing the right thing here? Then you explained your friend had possession of the head and you had to get it from him! Why did you not tell me in the beginning that you can’t ship on Monday since you don’t have it! Why do you sell things you are not in possession of. Now I know from your post here that you let your friend try the head first even though you sold it to me already and it was paid! What in the world are you thinking? What if your friend hit it and there’s a paint chip or scruff mark?

2. I did email you and asked you to contact UPS and see if they can refund you the shipping cost because of the delay. The package got to my State on Friday but they just kept it at their distribution center and not deliver it to the access point until today! I am hoping you can get that refunded from UPS and refunded me $40 which is what you paid to ship to compensate for the mix up on your part. You already offered $15 so another $25 is not going to break your bank and if ups refunded the shipping cost that’s even better. Then you sent me an email saying I am trying to SCAM you! What did I try to scam you for? I paid thru PayPal to you and you got the money and you forgot to ship it on the day you promised and you said I scammed you? Once I saw this email I told you I will not pick up the package and UPS will automatically send it back to you. 
3. you also emailed me and gave me the ultimatum with 2 options: PICK IT UP or RETURN IT! And you will ONLY REFUND WHEN THE HEAD IS BACK IN YOUR POSSESSION IN THE SAME CONDITION AS YOU SENT IT! to me this is a threat to make me think you might say something like “oh the head was damaged there a paint chip here and there and you will refuse to refund me the money! I explained to you that I will never touch the club because it is delivered to ups access point not my home so you can’t claim I damaged the head. You will need to take that issue up with UPS not me! I don’t mind if I have to wait for 2 weeks to get your refund since the tournament I played is behind me and I have other drivers to use. 
btw I just paid $380 to another member for the same head tonight  and he will ship it tomorrow for me. 
i hope you will learn from this experience and be transparent when you sell your stuff. You are not a retailer but there are standards and expectations set and even though you have been selling on here for 10 years without any issue does not mean you can screw someone up. I have been buying mostly on here for the last 15 years longer than you and I have never had any issue with any seller either until this transaction. 
 

lol I’d never buy something on here and expect it in time for a tournament round 5 days later.  If I had to have something for a tournament I’d settle for retail. 
 

So @LafertyDaniel why did you continue lying about when you shipped the head? Did you not think he was going to respond? Don’t you or your friend that ships stuff for you have a receipt that shows exactly when you dropped it off? Can you post that?
 

Two additional added to the block list today so this thread wasn’t a complete waste of time. 

Edited May 28 by ilikegolf26

[James Ng]

22 hours ago, LafertyDaniel said:

• I have now read more of your post and it seems to me you make up stories as you go along. I never know you gave the head to a friend to try even though you sold it to me and got paid already. 
• I already explained to you twice that for the last few years all my UPS and FEDEX packages are shipped to the stores which are 5 minutes walk from my home. The reason is I am busy and not home to sign those packages so it is always easier for me to go and pick them up when I am ready. You kept making up lies! I did not change the address of delivery for this transaction only!
• This guy emailed me and accused me of scamming him even though he already got the money in the bank through paypal! That's when I told him I will no longer want his stuff and will not pick it up. If I do not pick it up from UPS store, they will send it back to sender. He then gave me an ultimatum: 1. Pick it up, or 2, send it back and he will only refund me when he has it back in the same condition as it was sent. I do not even know what condition it was in any way but since it is not delivered to my home and I never has possession of it, I am not worried at the slightest. To me this is a bully move forcing me to take it. To be honest, I do not really care if I have to wait for 2 weeks or a month or even have to go thru paypal to get money back. All is want is to end this transaction and will buy new or buy from another seller.
• If he did what he promised me (to ship it on Monday, and not dropped it off at 7:09pm Tuesday) I dont think we have this issue and we would not waste everyone's time on here reading your side of stories and mine.
• I already bought another head for the same price from another member and he will ship it tomorrow for me. I just paid him.

 

Unfortunately, by the time the head was dropped off at UPS, it was past the daily ship time. UPS tracking updated Tuesday evening. This has happened to me before (UPS taking 12-24 hours for shipping info to update), so I figured it was a non issue, and communicated with James that I would update him as soon as I saw the tracking go live.. James changed the delivery to a UPS store instead of his address without telling me. 
 

I requested he confirm that he made this change (he didn’t until the next weekend), and informed him that I did not have the Qi35 headcover and instead provided a Qi10 headcover instead. Despite it not being part of the deal, I offered him $15 as a goodwill gesture since it seemed that was disappointing to him. You can see his response (or lackthereof). 
 

Fast forward to Friday: James emails me and says this is ridiculous, that I broke my promise and that he will would refuse the package. 
 

I explain to him, despite providing him all of our correspondence and tracking details that: 

 

a) I made no guarantee of delivery time

b) I made no guarantee of the headcover (but offered to make it right) and 

c) he delayed this shipment further by sending to a UPS store, which was out of my control. 
d) sometimes UPS takes time to have tracking info updated in their system (it’s happened to me as a buyer here before). 
 

After probing, came to find out he had a member tournament this weekend he wanted the head for on Sunday (May 25th). I can understand not getting gear before something you wanted to use it for, but if you don’t tell me, I can’t help you. 

To top it off, he said he would accept it after attempting to extort $40 from me for the shipping costs because it was “late”, despite the fact there was no shipping guarantee for UPS ground. 
 

Now, he is going to refuse the package and I will be out of shipping costs both ways plus the seller fee. Frankly, I’ll eat this cost as I have no interest in providing anything to James at this point. I will refund him as soon as I receive the head, in the event he’s trying to scam me.  If James refuses the head, I will refund once UPS indicates it's on it's way back home. If he accepts and returns, I will wait until receipt of the head.
 

He communicated poorly throughout the experience, and failed to use a modicum of logic, reason or sensibility. He set both of us up for failure by not communicating needs. If he needed it by Friday, he should have told me and we could have arranged for expedited shipping.
 

He doesn’t embody the type of buyers and sellers I’ve dealt with consistently here, nor how I hold myself. EDIT: It's been made clear to me that I've made my own mistakes in this transaction and acknowledge my poor communication earlier in the transaction. I accept my responsibility for that and commit to doing better in the interests of of the forum. I would appreciate if James admitted his fault for not communicating his delivery expectations. 
 

Posting our full correspondence for transparency. 

Golfwrx Correspondence.pdf 2.14 MB · 49 downloads Taylormade Correspondence.pdf 1.36 MB · 25 downloads

 

[James Ng]

14 hours ago, jblough99 said:

There are a lot of things your misunderstanding about the shipping process with UPS.

 

The UPS store is NOT UPS.  They are a third party company with no affiliation to UPS other than the naming.  Dropping a package with them is not putting that package in UPS’s possession.  That only occurs when UPS picks up the package and scans it into their system.  UPS has a daily pickup at the UPS store at a set time, if you miss that cut off, your package will sit at the UPS store until the next days pickup.  There is no delay with UPS tracking, it happens instantly and in real time, each scan shows up in the tracking as it happens.  See below.
 

The buyer requesting to have the package delivered to an access point will not delay or slow delivery time.  The package will be delivered to the access point on the same day it would have been delivered to the buyers house, but now it will be up to him to pick it up.  This is a non issue.

 

All that being said, you were selling something you didn’t have in your possession, letting your friend “test” which had the potential to put the head in lesser condition than posted in your BST listing, then having said friend ship the head for you before you gave it a final inspection prior to it leaving your possession.  All serious issues in my eyes.

 

You also contradict yourself in your post saying “You” dropped it off with UPS on Monday, but then later state your friend dropped it off Monday evening after the cut off time.

 

I get your trying to get out ahead of this before the buyer has a chance to start his own thread but you better have your ducks in a row, which from where I stand you don’t.

 

 

Thank you for being commonsensical. I dont want to post the whole email he sent me with a veiled threat as this:

You either pick it up or send it back and I will refund you the money when I have it back in the same condition as before. Now he said it here that he actually gave the head to a friend to try and hit even though he sold it to me and he got paid! What a shady move! He did not even ship it but his friend did! He did not tell me these things and if I knew he gave the head to a friend to try, I would never buy it in the first place.

[James Ng]

14 hours ago, dcmidnight said:

Listen, I reached out to at least 3 other members to buy this same head after I decided to not go through with this purchase after he accused me of scamming him and told me that he would only refund when he has the club back in his possession in the same condition he sent. That's when I decided i needed to buy from somebody else. Please do not make judgment until you hear the full story!

 

14 hours ago, dcmidnight said:

The shipping date/time doesn't...necessarily...bother me at this point - it seems like it was only after the fact that they dickered over when it was supposed to be shipped.

 

The buyer stated - after the fact - that he needed it by a certain day. Then asked the seller to give him $40 to make things right and in that case he would accept the package. And if not - that was a problem.

 

Then - after all this - he turns around last night and tries to buy the *exact same club* from me?

 

Doesn't track.

 

[James Ng]

9 hours ago, Putter Addict said:

I agree with this except for the buyer did not dispute the transaction because of photos, etc... the issue in question was directly related to the timeframe in shipping. Would also be curious as to why the buyer reached out to another member to buy the same driver. 

 

The seller made mistakes yes, but if the buyer's issue was with the timeline and buyer did not disclose the timeline up front then the photos or possession of the club have no bearing in the refund. 

 

Would love to hear the buyer's side of this story. 

I just did when I got home from work.

[James Ng]

9 hours ago, LafertyDaniel said:

In case it's important, posting my message to the buyer here this AM that I will provide a refund once the I see the delivery is refused (not when I receive the head). If the buyer accepts delivery, I will wait until I receive the head back to verify condition.

 

I'll also post the refund confirmation here.

 

why dont you post the email you sent me giving me the ultimatum to pick it up or send it back?