Taylormade custom p 790 irons purchase….

Rbenson19 · June 3

Hi guys, just bought a set of custom taylormade p 790 2025 irons 4-pw

I ordered plus .5” w/ out knowing how bad TM was at adjusting swing weight. ….help, what do I do…..tried to get TM to change order before it shipped but got shafted! Pun intended

I just ordered custom p-790 and Help……I’m in a pickle and would love advice…….was gonna blast them on this review but I know they’ll have it out for me if I did that……so, waiting like a good boy for arrival and then sending them back……I expressed doubt in there repair/rebuild process because the guy I spoke with said they’ll probably just cut em down…..I just wanted the standard length so the specs weren’t gonna be all screwy. Also, I’ve played standard length and prefer them. Yes, than why choose 1/2 inch over? Wanted to try something new but can’t believe the horror stories I’m hearing…..

also the order was 2 degrees upright/ 1/2 inch over and project x la 6.0 shafts. Standard loft

Review I never left

Pretty livid!

I ordered p-790 2025 4-pw custom. I adjusted the length by +.5”. After reading more reviews it seem’d clear that TM wasn’t the best at adjusting the DG. So, I diligently call Monday morning and considering I had just put the order in on the weekend (on which they are closed) was confident Taylormade would contact there building department in time before built. I was told there was no way of knowing if they will get the request in time. So, over the next 24 hrs I call several more times to see if I could push the note through…….after my last call the gentleman who was on the phone said “let me walk over and see if they got the note and adjusted to your request”. Well, I was informed that the clubs were already built. So, I immediately let him know I will be calling upon arrival of the irons to send them back to adjust/repair the irons back to standard length specs, which I know includes a complete overhaul on each iron heads weight to match standard length DG2 and DG3. I also told the rep I find it hard to believe that your departments, which are under 1 roof in Carlsbad CA couldn’t get to my request in time especially since he “walked over to that department” and there were a string of emails regarding my request. Another ad sign was when I did tell them my request it seemed preordained the order move quicker. But……the worst part was that when I told him I will be immediately sending them back he told me they will most likely just cut .5” off the shafts and that was it when I know each clubhead needs to be redone in terms of there weighting system. Fyi, for every .5” added the DG changes roughly 3 points. When I told him exactly what I just wrote about each clubhead needing to be adjusted he said “that they’ll probably just cut them down”. To which I responded, no I’d like them completely redone. How will I know they were actually done right? By trusting the process?

Also, I’m a good customer, spent thousands this year on woods and now irons…..you would think they would take care of good customers by rewarding them w/ good customer service……

We’ll see

BirdieBob · June 4

I have had many sets of TM irons that did not meet my SW specs that I just rebuild them myself. And yes my recent P790 set was a pain to redo.

I consider myself an expert now at removing hosel bullet weights from TM irons...ugh.

Good luck

Rbenson19 · June 4

Birdiebob…..

thank you for responding…..any advice would be huge……

I plan on sending them back and going to standard length. What would removing hosel bullet weights entaiI? I wouldn’t know the first thing. That’s why I’m asking TM to do it! If you know anything I can say to TM directly it would help my world. I just don’t trust that they are going to even touch the hosel bullet weights.

it’s been a minute since I did my own club work….

my main question is how do I even know the clubs we’re fixed when TM returns the irons? Unfortunately, I am not a fitter or fitter savy when it comes to swing weight. Do I bring them to a fitter to check? If so, I’d appreciate a recommendation. I’m in the Northstate of CA which is 2 hours north of Sacramento.

or….teach me how to check my SW and change the hosel weights myself! Already did that with there fairway woods! Although I feel like that was super easy in comparison.

again, kinda lost and in need of guidance